Chat
Website chat only£99 / month
£395 one-time setup
- AI replies / month
- 2,000
Agreed extra use: £0.02/AI reply
- A helper on your website
- Approved answers and enquiry capture
- Agreed human handover
- Set up and managed by Mellobi
What’s keeping
you busy?
Calls to answer? Questions to handle?
Let’s start with one useful job.
A first setup could answer questions you’ve approved and collect an enquiry. You’d receive the customer’s name, contact details and what they need, ready for you or your team to follow up.
See a complete example
See how it could work
A customer asks.
You get a clear next step.
A fictional bike repair shop, a Saturday enquiry and a useful handover.
Prewritten example. No messages are sent and no booking is made.
Agreed with the shop: the helper can answer questions about puncture repairs. The team confirms times and prices.
What the customer sees
A useful first reply.
What you receive · Example summary
A request you can act on.
Enquiry received · Needs your reply
- Customer
- Jamie
- Contact
- jamie@example.com
- Request
- Rear tyre puncture repair. Would like to bring the bike in on Saturday.
- Still to agree
- A suitable time and the price. No booking confirmed.
Your next step
Check the workshop diary, then email Jamie to discuss a time and price. Confirm the booking once you’ve agreed the details.
From an enquiry to your reply.
In a connected setup, here’s how the handover would work.
Request saved
The details are recorded first. This acknowledges the enquiry; it doesn’t reserve a time.
Your team notified
An alert points you to the enquiry. If the alert fails, the saved request remains available for a person to follow up.
You confirm the next step
You check what’s possible and reply to the customer. A booking is confirmed only after you agree it.
Simple plans. Clear allowances.
Chat, voice, or both.
Managed by Mellobi.
Choose website chat, phone support, or bring both together with AI Front Desk. AI Front Desk Plus gives busier businesses larger allowances. For a website build or a more tailored setup, choose Custom.
Voice
Phone support only£149 / month
£595 one-time setup
- voice minutes / month
- 300
Agreed extra use: £0.25/voice minute
- A helper for incoming calls
- Approved answers and message capture
- Agreed human handover
- Set up and managed by Mellobi
AI Front Desk
Voice + website chat£199 / month
£795 one-time setup
- voice minutes / month
- 300
- AI replies / month
- 2,000
Agreed extra use: £0.25/voice minute · £0.02/AI reply
- Phone + website Digital Helpers
- Business knowledge and launch testing
- Enquiry capture and human handover
- Scheduled checks and usage summary
- 30 minutes of small AI changes*
AI Front Desk Plus
For higher volumes£349 / month
£995 one-time setup
- voice minutes / month
- 1,000
- AI replies / month
- 5,000
Agreed extra use: £0.25/voice minute · £0.02/AI reply
- Everything in AI Front Desk
- Larger voice and chat allowances
- Scheduled checks and usage summary
- 60 minutes of small AI changes*
- Priority initial support response*
- Integration and support options agreed in your scope
Custom
Built around youLet’s scope it.
A quote for your build and ongoing care
Your website, your Digital Helpers, your way of working. Bring them together in one agreed project.
Your build could include
- A new website or redesign
- Tailored enquiry and quote-request forms
- Connections to the tools you use
- More locations or phone routes
- Website care and useful reporting
Scope, setup, monthly care and usage agreed before work starts.
Talk to MellobiOnly pay for agreed extra use.Voice: £0.25/minute · Chat: £0.02/AI reply
Extra-use rates apply only to the channels included in your plan. Separate monthly allowances, no rollover. A reply is one AI response, not a whole conversation. An extra-usage spending limit and fallback are agreed before launch. Automated availability, including outside opening hours, is subject to provider availability, capacity and usage limits. It does not mean 24/7 human support. Custom allowances and rates are set out in your quote.
All amounts are in GBP. Your full quote and service terms are agreed before purchase.
Understand it first
Start with a
£300 audit.
A focused review of your enquiries, systems and next steps. No obligation to buy the build. Proceed with the same audited project within 90 days and the £300 comes off your final setup invoice—not on top of it.*
Ask about an auditCustom · choose the help you need
Need the website as well?
Start with a new website and Digital Helpers, or improve the tools you already use. We’ll agree a useful first build and a clear handover to your team.
Explore Custom build options
Your quote separates the one-time build, monthly services and care, usage allowances, extra-use rates and third-party charges. Only the items we agree are included. Website work is separate from the AI Front Desk plans’ small AI change allowances. Existing booking links can be part of a website build; creating or changing bookings, taking payments or sending automated messages needs its own agreed setup and testing.
Estimate your monthly AI use
Voice and website chat are included in this plan.
Illustrative AI monthly total
£349.00 base + £125.00 voice + £0.00 chat
No setup, website or third-party charges included.
Chat, Voice, AI Front Desk and AI Front Desk Plus; Custom is quoted separately. This is arithmetic using the package prices, not a usage forecast or an automatic billing commitment. Your agreed spending limit still applies.
What’s included, and the terms to agree
*AI Front Desk includes up to 30 minutes and AI Front Desk Plus up to 60 minutes of small AI knowledge/configuration changes monthly. Initial support response targets proposed for approval: AI Front Desk two business days, AI Front Desk Plus one, during 9am–5pm Monday–Friday UK time excluding England and Wales bank holidays. These are not resolution guarantees. Chat and Voice care allowances and response arrangements will be agreed in your proposal.
Monthly rolling, with 30 days’ written notice. Proposed audit scope: up to five hours, with a findings report and review. Audit cancellation refunds reflect any unearned work; a completed audit is payable if no build follows. See the completed agreement and terms before purchase.
The standard plans cover one location. Chat covers one website; Voice covers one inbound phone route; both AI Front Desk plans cover one of each. Website build/care is quoted separately. Plus can accommodate a more involved integration or support requirement once compatibility, work and costs are agreed in the proposal. Direct booking-system writes, bespoke integrations, social messaging, email automation and outbound campaigns are not automatically included. Telephone, forwarding, transfer, SMS and booking-provider charges are separate where applicable and must be agreed. No guaranteed bookings, revenue or employee replacement.
Live phone and chat services are scoped, configured and tested for each agreed project. Examples on this website are illustrative.
A clear first step
Start with calls
and enquiries.
Start with Chat for your website or Voice for your phone enquiries. AI Front Desk brings both together, with Plus for higher volumes. We agree the answers your helpers can use, where each enquiry goes and who follows up. Custom can add a website build or a more tailored setup.
We’ll agree what’s included before setting anything up. Confirmed bookings, quotes and payments need their own agreed setup.
How setup and care would work- Calls while you’re busy
- A voice helper could use answers you approve and collect a caller’s name, contact details and reason for calling.
- Questions on your website
- A website helper could answer familiar questions and collect useful enquiry details, with more complicated requests passed to your agreed human contact.
Other help, when you need it.
We can also explore these separately, starting with the tools you already use.
- A clearer way to book
- Collect appointment requests or point people to the booking system you already use.
- Follow-up and admin
- Explore ways to keep enquiries and next steps organised, starting with the tools you have.
- Invoices and payments
- Look at your existing process and agree whether a separately scoped workflow would help.
- Your business online
- A clear place for customers to find you, understand what you do and get in touch.
A familiar face for your working day
Meet your digital helpers.
Choose a business type to meet a helper and see a useful place to start. These are examples of help we could set up around you.
Beauty and wellnessMeet Amara
A first reply to appointment questions.
For salons, barbers and wellness spaces.
Example enquiry: A customer asks about an appointment while you’re with someone.
For your team: Their name, contact details and the appointment request. You confirm availability, or point them to your existing booking page.
Tell us about your salon or wellness businessTrades and mobile servicesMeet Jack
Enquiries while you’re on a job.
For tradespeople and services on the move.
Example enquiry: A customer calls about some work while you’re out on a job.
For your team: Their name, callback details and a short job description. You decide whether to quote and when to arrange a visit.
Tell us about your workHospitalityMeet Sophie
A little help during a busy service.
For cafés, restaurants and small venues.
Example enquiry: A guest asks about opening times or wants to request a table.
For your team: Reservation requests and useful contact details, including the requested date and party size where needed. Your team or booking system confirms the reservation.
Tell us about your venuePropertyMeet Tom
Property enquiries with a clear next step.
For independent agents and property teams.
Example enquiry: Someone asks about a viewing or needs to report maintenance.
For your team: Their contact details, a property reference and the type of request. The right person arranges the viewing or reviews the repair request.
Tell us about your property businessIndependent retailMeet Priya
Shop questions, ready for your reply.
For local shops and independent retailers.
Example enquiry: A customer asks about a product or collection.
For your team: Their contact details and product question, ready for a member of staff. Your team checks current stock and collection options.
Tell us about your shopProfessional servicesMeet Oliver
A useful start to a new-client enquiry.
For consultants and small professional teams.
Example enquiry: Someone wants to know whether your service could fit their needs.
For your team: Their name, contact details and a short description of what they need. You decide on the next conversation; no advice or appointment is promised.
Tell us about your servicesSomething else?
You’re welcome here too. Tell us what your business needs.
A real person, from the start
Set up around you.
You know your business. We work with you to agree a useful first job, check it together and plan the care it needs.
- Talk to Mellobi
- Speak with us about getting started.
- Mellobi Support
- Help with your agreed service and requests for changes.
Agree one useful job.
We start with your working day and the tools you use. Your proposal sets out the channels, the jobs, the costs and who will handle each enquiry.
Build it around you.
We prepare the agreed setup using information you approve, with clear instructions for questions that need a person and a fallback if something goes wrong.
Check it together.
Before anything goes live, we test the agreed journey with you. You get a walkthrough of how it works, who does what and how to ask for help.
After setup
A little care, as things change.
Your business keeps moving. Monthly care is for the ongoing work we agree with you:
- Keep information useful.
Update the answers and business details you approve within the agreed care allowance.
- Review how it’s working.
Check the agreed service, handover and usage, and review issues that need attention.
- Make changes with care.
Check requested changes against your scope, test them and agree when they take effect.
Clear responsibilities
You know who does what.
- Mellobi’s part
- Set up and look after the agreed helper, manage approved changes and give you a clear support route.
- Your business’s part
- Approve the information, tell us when it changes and make sure someone follows up customer enquiries. Your team remains responsible for business decisions and confirmations.
Mellobi Support is your contact for ongoing help. Before starting, we agree support hours, response expectations, included work and usage limits in your proposal.
Talk to Mellobi about your setupA few practical questions.
Can we keep the tools we already use?
That’s our starting point. We look at your existing website, booking system and other tools before suggesting a change. Any connection needs checking and agreeing as part of your setup.
What if the helper doesn’t know the answer?
We agree which information it can use and how to pass an uncertain question to a person. It should acknowledge the limit and use your agreed contact route, rather than make up an answer.
Who confirms a booking or a price?
Your business does. A helper could point someone to your existing booking page or capture a request. Confirming a booking, issuing a quote or taking payment would need a separately agreed and tested setup.
How do we ask for a change?
Contact Mellobi Support using the route agreed in your proposal. Tell us what needs changing and when, with the correct information. We check whether it fits your care allowance and confirm the work and timing. Anything outside that allowance needs a separate estimate and your approval first.
What’s the setup fee, and what is monthly care for?
The setup fee covers the preparation, configuration, testing and handover listed in your proposal. Chat and Voice cover one channel each; AI Front Desk and AI Front Desk Plus combine both. Their fixed setup fees, monthly prices and included usage are shown in our plans. Custom builds and website care are quoted around your scope. Your proposal separates the fees, allowances, limits and any extra costs before you decide.
What would be a separate piece of work?
A new channel, a website rebuild or a connection that confirms bookings or takes payments would be scoped separately. We would agree the work, price and checks with you before starting.
What happens if we want to stop or move on?
Before starting, we agree the notice and cancellation terms, who owns each account or asset, what can be handed over and any supplier restrictions. The plan should also cover pending enquiries, access removal and how your agreed records are exported or deleted.
Get a feel for the possibilities
Try a little help.
See what a digital helper could do with a simple, everyday enquiry.
Live demonstrations aren’t connected here. Talk to Mellobi about a setup for your business.
Let’s talk about
your business.
No need to have it all worked out.
Let’s find a useful place to start.
Prefer a few prompts? Tell us about your business